FAQ

Registration 

1. DO I HAVE TO REGISTER AN ACCOUNT BEFORE MAKE ANY PURCHASE?
  • Yes, Please sign up as registered user and enjoy your first purchase with SU XIN MEDICAL.

2. DO I HAVE TO PAY FOR REGISTRATION FEES AS A USER?

  • No registration fees charges for sign up user. A valid email is applicable for signing up an account.

Delivery

1. WHAT TYPE OF DELIVERY OPTION AVAILABLE?

  • We provide 2 options of delivery method. Courier Delivery and Collect in our store.

2. CAN MY ORDER SHIP TO OTHER COUNTRIES?

  • Yes we ship worldwide.

3. WHAT IF I NOTICE I HAVE WRONGLY KEY IN MY DELIVERY ADDRESS AFTER COMPLETING MY ORDER?

  • Please contact us via email enquiry@suxin.sg within 24 hours. Shipping address will be change as per request, please be reminded shipping address could not be change after the parcel being shipped out.

4. HOW DO I TRACK MY ORDER?

  • Once the item is ship out,  SU XIN MEDICAL will notify you by e-mail your order number, courier company information and courier tracking number.
  • You can also go to [My Account] to check your order status. Or, you may contact our customer service via email enquiry@suxin.sg.

Payment

1. WHAT IS PAYMENT METHOD ACCEPTED?

  • We accept VISA, MASTER, AMEX Credit Card and Debit Card payment.

2. HOW MY ORDER OR PAYMENT CURRENCY BEING CALCULATE?

  • SU XIN MEDICAL product and postage calculation is in Singapore Dollar. The payment total or refund is based on the current exchange rate, it is recommended that you can check with respective credit card issuing bank.

3. IS THERE ANY CASH ON DELIVERY SERVICE?

  • Sorry, we do not have cash on delivery service for the time being. You need to pay through online before we process your order.

 

Return / Refund

Please check our Return Policy.

 

 

If you have any questions, please contact us.