Return Policy

Replacement for a wrong or defective item sent

 

Please drop us an email here with the following details:

1. Your order number
2. The matter of the issue (e.g. incorrect/defective item)
3. The serial number found on the product tag or product packaging
4. Pictures or videos, whichever applicable

 

Please make sure items returnable with the following checklist:

• Within 2 weeks
• Invoice available
• Original packaging

  

REMINDER:

SU XIN MEDICAL reserves the rights to withhold any refunds if your original item have not reached our shop.

SU XIN MEDICAL generally take 3-5 working days to replace for the products.

You may only return the item if it is defective or damaged / replacement for a wrong or defective item sent.

Items will need to be returned in their original packaging.