Replacement for a wrong or defective item sent
Please drop us an email here with the following details:
- Your order number
- The matter of the issue (e.g. incorrect/defective item)
- The serial number found on the product tag or product packaging
- Pictures or videos, whichever applicable
Please make sure items returnable with the following checklist:
- Within 2 weeks
- Invoice available
- Original packaging
SU XIN MEDICAL reserves the rights to withhold any refunds if your original item have not reached our shop.
SU XIN MEDICAL generally take 3-5 working days to replace for the products.
You may only return the item if it is defective or damaged / replacement for a wrong or defective item sent.
Items will need to be returned in their original packaging.